Refund Policy

Returns & Refund Policy

Last Updated: September 4, 2025

At MIATU, your confidence and satisfaction are our top priorities. We stand behind the quality and effectiveness of everything we create. That's why we've made our return and refund process as simple and worry-free as possible.

Our 30-Day Money-Back Guarantee

Try your purchase for a full 30 days, risk-free.

If you are not satisfied with your purchase for any reason, simply let us know within 30 days of receiving your order, and we will issue you a full refund.

✅ No need to return the item(s).

We believe in our products, and we believe in our customers. To make your experience as easy as possible, you don't need to go through the hassle of shipping anything back to us. Just contact our support team, and we'll take care of it.

How to Request a Refund

  1. Contact Us: Send an email to our customer service team at support@themiatu.com.

  2. Provide Your Details: Please include your Order Number and the full name used for the purchase in your email.

  3. Let Us Know: While not required, we always appreciate a brief, honest explanation of your experience. Your feedback is invaluable and helps us improve our products and services.

Once we receive your request, we will process your full refund to your original method of payment.

What if my order arrives damaged or incorrect?

We take great care in packaging our products, but if your order arrives damaged, or if you received the wrong item, please contact us immediately at support@themiatu.com.

Please include your Order Number and a photo of the issue so we can resolve it as quickly as possible. We will happily send you a replacement, free of charge.

Frequently Asked Questions

How long does the refund take?
Please allow 5–10 business days for the refund to reflect on your bank or credit card statement. We will send you an email confirmation as soon as the refund has been processed on our end.

Do you refund shipping fees?
Original shipping fees paid at the time of purchase are non-refundable. Our money-back guarantee applies to the cost of the product itself.

Does the guarantee apply to all orders?
Our 30-Day "Happy Customer" Guarantee applies to your entire first order with us. We want you to feel completely comfortable trying our brand for the first time.

Contact Us

  • Trade Name: MIATU

  • Email: support@themiatu.com

  • Phone:  (Mon–Fri, 9:00 AM – 5:00 PM GMT)

  • Mailing Address: 14 King Street, Leeds, United Kingdom, LS1 2HL

Company Information

  • Company Name: BIR TUN LIMITED

  • Company Number: 16754208